Shipping policy
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SHIPPING POLICY — PULL & PROTECT
Where we ship
We currently ship to all states and territories across Australia. We are based in Sydney, NSW.
Processing time
All orders are processed within 1–2 business days of payment being received. Orders placed on weekends or public holidays are processed the next business day.
You will receive a confirmation email with tracking details once your order has been dispatched.
Delivery times
Once dispatched, please allow the following estimated delivery times:
NSW — 2–4 business days
VIC, ACT, QLD — 3–5 business days
SA, WA, TAS, NT — 5–8 business days
These are estimates only. Delays may occasionally occur during peak periods such as Christmas, Easter, and public holidays.
Shipping rates
Standard shipping — $8.95 flat rate on all orders.
Free shipping — complimentary standard shipping on all orders over $60.
To qualify for free shipping simply ensure your order total reaches $60 before checkout. Our 2-jar bundle The Habit and 3-jar bundle The Commitment both qualify automatically.
Order tracking
Once your order is dispatched you will receive an email with your tracking number. You can use this to follow your parcel through Australia Post or our nominated carrier.
If you have not received a tracking email within 2 business days of placing your order please contact us at support@pullandprotect.com.au and we will look into it straight away.
Missing or delayed orders
If your order has not arrived within the estimated timeframe please allow an additional 3 business days before contacting us — occasionally parcels are delayed in transit beyond our control.
If your order is lost or significantly delayed we will work with you to resolve it as quickly as possible. Your satisfaction is our priority.
Wrong address
Please double check your shipping address at checkout. Pull & Protect is not responsible for orders delivered to an incorrectly entered address. If you notice a mistake immediately after ordering please contact us at support@pullandprotect.com.au as soon as possible and we will do our best to correct it before dispatch.
Contact us
For any shipping questions please reach out at support@pullandprotect.com.au or through our contact page. We aim to respond to all enquiries within 1 business day.